What is a FAQ?
F.A.Q. stands for Frequently Asked Questions. (Didn't
you read the title?) It has become a very popular way of addressing...well...frequently
asked questions on web sites.
What is the difference between a web site and
a home page?
There really is no difference. The use of the word
'page' is really a misnomer. In fact, a home page may actually
consist of a collection of pages, or may even be one long page.
The word 'site' seems to more accurately describe the actual collection
of pages that one would usually see.
If I turn off my computer will people still be
able to see my web page?
That depends. If your computer actually is your
site's web server then the answer is no. But most web pages are
'hosted' on an off-site server for a monthly fee. This off-site
or remote server should be on 24 hours a day 7 days a week and
should only be used for serving to the Internet.
Does SecondWave offer an off-site hosting service?
Yes we do and most of our clients are using it.
It should be mentioned, however, that SecondWave clients don't
have to use SecondWave's hosting services. It is simply provided
as a service to our clients.
How do people find my web site?
Each web site has its own 'address'. But going to
a web site is really more like dialing a phone number than addressing
a letter. A web site address looks like this: http://www.secondwave.com.
This is our address. Other addresses may be longer or appear more
complicated, but they all basically work the same way. It is,
however, wise to make your address as easy to remember as possible.
What is a domain name and how do I get one?
Think of a domain name like an 800 number. It is,
quite simply, what people will type to get to your web site on
the Internet. The actual domain name is what follows http://www.
Domain names are registered by Internic, a service of Network
Solutions. Network solutions has been given the exclusive rights
by the United States Government to register domain names. The
fee is $70 per domain name for a two year period plus the company
that hosts and/or designs your page will usually charge a fee
for the search and filing service. After that, the name can be
renewed for $35 per year. A SecondWave representative can help
you search for and register your domain name.
What if no one knows my domain name?
Most companies who setup a site on the Internet
add the web page address to all of their literature, business
cards, etc., so that the people they already do business with
will be able to find them. But if you want to attract new business
through the Internet then you need to be listed in one or more
of the Internet's search engines or directories. These are like
the Yellow Pages of the Internet. It is, obviously, best to make
sure that your site can be found in as many places as possible.
And a listing is usually free. But because of the growing number
of search engines and directories it is wise to consider in which
your audience will be most likely to look.
What if I want to change my Internet service
provider? Will I loose my domain name and email address?
If you register your own domain name (e.g. www.YourDomainName.com)
then it is yours as long as you continue to renew it. You can
host it on any server you wish and feel free to shop around for
the price and service that meets your needs. A note of caution:
Be sure that whomever you find to register your domain name for
you actually registers it in your name. As a matter of practice,
your service provider or consultant should provide you with a
copy of the completed InterNic domain name request.
Do I have to have a domain name?
No. There are plenty of sites on the Internet that
can be found in the sub directories of other sites. This means
that your address would read: http://www.SomeoneElsesSite.com/YourSite.
The main advantage of doing it this way is that you save the $70
domain name registration fee and generally sublet the space at
a reduced cost. The disadvantages are that you are dependent on
the domain name holder to stay in business, continue to renew
the domain name, and maintain the web server. If you become dissatisfied
and wish to move your site you will also have to change your site's
What is a link and do I need one?
A link is simply a means by which any web site can
send or refer people to another. And you don't really need one,
you need as many as you can get. Sometimes non-competing sites
with similar demographic interest will exchange links with each
other simply as a courtesy to their users. Other times high-traffic
sites will sell links or advertising space on their pages. No
matter what you should take advantage of the free links made available
by the overwhelming number of search engines and directories on
the Internet. With the millions of pages on the Internet, this
is really how your site will be found.
Do I have to have Internet access in order to
have a web site?
No. Many of our clients had never even seen the
Internet prior to putting up their web sites. Like any new endeavor,
however, it is advisable to learn as much about the medium before,
during, and after putting up your own site. The Internet changes
rapidly, but all it takes to monitor the change is a computer
and a phone line.
How many people will be able to see my web page?
Once online, your site will be visible to anyone
with a connection to the Internet, anywhere in the world.
Is SecondWave an ISP?
No. SecondWave is not a dial-up Internet Service
Provider. We believe that a company can do only so many things,
and can only do so many things right. Providing and maintaining
dial-up service is a vastly different business than designing,
hosting, and promoting an online extension of your business. It's
sort of like hiring your local phone company to do your marketing
and take orders. Just providing reliable phone service is tough
So who will be my ISP?
Anyone can provide your dial-up service. And because
your site is hosted on an independent server, you can change dial-up
service providers as often as you see fit without having to change
your email address or domain name. This means that if you become
dissatisfied with your dial-up service (i.e. busy signals!), your
ISP goes out of business, or you decide to move no one will ever
notice. Your address will remain the same even if you move or
travel out of the country!
Do you recommend or work with any one particular
Well... yes and no. Over the years we have worked
with and become familiar with many ISP's. Some have even extended
discounts to our clients and allowed us to setup their accounts
ourselves. But overall we have found that the best advice has
come from our own clients. They have let us know who is providing
the best customer service, who has the fewest busy signals, and
who's service is the most reliable. A SecondWave representative
can share this information with you and help you find the best
ISP in your area who will cater to your particular needs.